Delivery of White Goods Sold by Online Auctions
One with the problems fast couriers face daily is how to load their vans. They quickly become experts in ‘what to place where’. For those that sell white goods for example fridges, freezers, washing machines, etc it is a life-saver! It means their deliveries get wrapped, packed, and dispatched inside the fastest possible time.
But how can you tell should your courier has the capacity to deliver your goods?
First of all, you have to enquire about vehicle size. A small van may fit an appliance. It won’t fir a fridge-freezer in, and when they let you know their small van can then you are in trouble. Why? A freezer when laid on its side triggers an inside mechanism and can rarely work when plugged in on delivery. So you happy customer using the “eBay bargain” is just not so happy. The appliance you thought you needed to be sold, is back with your garage and you are stuck with paying a courier that did what exactly you asked – they delivered the freezer.
Asking questions before you book your same-day courier service is an excellent strategy for determining whether your auction goods will arrive in one piece. Quite often the customer can be so involved with delivery price, the think the saving of a tenner is a wide thing. They won’t be so happy if their goods usually are not working!
Quite often customers ask about insurance. How many couriers inform you they are insured? perhaps you have stopped to inquire about what for? Many insurance policies don’t cover second-hand goods. Others don’t cover good that is certainly not damaged in transit. What which means to you personally is in case your white-goods are damaged with the driver inadvertently whilst unloading, they aren’t insured. Many couriers are simply insured within the items are damaged whilst the vehicle is moving.
A little preparation will save you from buying a web-based auction nightmare.